Ron CherianDelaware North
Finalists - Team Gold
Happy Hospos

Delaware North operates seven food and beverage outlets and conference centre at Wellington Airport with 65 staff. With the first person on shift at 2.30 am, the last person signing out at around 11 pm and nearly 6 million passengers annually in between, the operation needs to run efficiently, with communication being the key.

Delaware North has developed a structured development programme for existing and potential team leaders.

"What we’ve found is when even junior staff step up, everyone in the team lifts their game. Staff members at all levels are empowered to make leadership decisions – sometimes not an easy thing for them to do, but our company’s culture allows everyone to make mistakes. After all, that’s how you learn," explains Venue Manager Ron Cherian. Too true!

Learn more: www.delawarenorth.com
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